Privacy Policy | Swap Energy Supplier

1. Introduction

Welcome to SwapEnergySupplier.co.uk ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Information

When you use our energy comparison and switching service, we collect personal information that you provide directly to us, such as:

Name
Email address
Phone number
Postal code
Current energy supplier
Energy usage information
Property details (size, number of bedrooms, etc.)
Payment information (when applicable)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and your visit, including:

IP address
Browser type and version
Operating system
Referring website
Pages you view
Time and date of your visit
Time spent on pages
Links you click
Other actions you take on our site

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect about you for various purposes, including to:

Provide, maintain, and improve our services
Process and complete energy supplier switching transactions
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience on our website
Generate anonymized, aggregate data for internal and external use

4. Sharing Your Information

Important Notice: As part of our service, we share your personal information with third parties, including energy suppliers and our commercial partners. By using our service, you explicitly consent to this sharing of your data.

4.1 Energy Suppliers

When you use our comparison service and choose to switch energy suppliers, we will share your personal information with your chosen energy supplier to facilitate the switch. This is necessary for the performance of the contract between you and the energy supplier.

4.2 Lead Generation

We may share your personal information with energy suppliers and other commercial partners as part of our lead generation service. This means that your details may be sold to energy suppliers who may contact you with offers and information about their services. You can opt out of this at any time by contacting us or updating your preferences in your account settings.

4.3 Service Providers

We may share your personal information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as:

Payment processing
Data analysis
Email delivery
Hosting services
Customer service

These third parties are only permitted to use your personal information to provide these services to us and not for their own purposes.

4.4 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Your Rights and Choices

Under data protection laws, you have rights in relation to your personal data. These include the right to:

Access: You have the right to request a copy of the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we delete your personal information in certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to request that we transfer your personal information to another organization or to you.
Objection: You have the right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

5.1 Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the unsubscribe link in any marketing email we send you or by contacting us using the details provided below.

5.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website. For more information, please see our Cookie Policy.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process about you. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. Specifically, our website servers are located in the United Kingdom, but we may transfer data to third-party service providers located in other countries.

We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

9. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on our website. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: admin@swapenergysupplier.co.uk

Or via our contact form.